Indian Railway Catering and Tourism Corporation (IRCTC) has introduced a new OTP-based refund system for cancellation of train tickets. The new scheme introduced by Railways Minister Piyush Goyal is meant to simplify the process of getting a refund. The new refund system works for reserved e-tickets booked by IRCTC authorized agents. The OTP-based refund system is for cancelled or fully waitlisted tickets. IRCTC made major changes to simplify the process of booking tickets and is now making it easier to get a refund.
According to IRCTC, the new refund system will ensure more transparency. The aim is to streamline the cancellation process along with a timely refund. While the amount is refunded within four-five days if a ticket is booked by the passenger, at times it would take as much as three weeks to receive the refund when booked by an agent, a government official explained.
“Oftentimes it happens that the agent books the tickets using his number and the cancellation details are thus sent to him. Passengers are duped when agents do not pass on the entire refund amount to them in case of cancellations,” an IRCTC official said, explaining the process.